CV Submission→
Video Interview→
Round 1 Presentation→
Round 2 Discussion→
English Test→
Roleplay→
Final Interview
Stage 1: CV / Resume Submission
First impression begins on your CV
- Work experience is at the core — describe service-related roles in concrete detail
- Avoid employment gaps of more than two months
- Photographs: bright smile, clean background, professional attire
TIP: Emirates places great weight on a polished CV. Treat it as the first stage of evaluation.
Stage 2: Video Interview & Small Talk
Online video interview or CV small talk on an Open Day
- Conveying a great image is everything — this stage is essentially an image-driven assessment
- Answers do not need to be long, but you must respond promptly to every question
- Practice smiling while speaking — never let the smile drop
- The same applies to small talk: maintain a natural smile throughout
TIP: The composure of your delivery matters as much as the content. Train until your smile holds even under stress.
Stage 3: Round 1 Presentation
Conducted in group or individual presentation format
- Individual presentations are the dominant format — what counts is how you deliver a given topic in front of an audience
- With a large applicant pool, concision is a virtue — keep it sharp and essential
- The essence of public delivery is attitude — confident voice and a bright expression are critical
TIP: Composure and presence under spotlight separate the strong from the average.
Stage 4: Round 2 Discussion
A specific scenario and customer list are provided
- The topic and a concrete customer list are presented
- Treat every figure on the list as your guest — think from the interviewer's perspective first
- Listening to and empathizing with other candidates while actively participating is essential
TIP: Collaborative leadership beats individual brilliance here. Build on others' ideas rather than overriding them.
Stage 5: English Test
30 multiple-choice fill-in-the-blank questions
- Vocabulary, prepositions and modal verbs in the context of in-flight, safety and service
- e.g. "must not smoke on board", "under maintenance", "prior to entering"
- Build everyday English comprehension plus practical aviation expressions — pair this with daily English shadowing
TIP: The vocabulary is highly contextual. Familiarity with cabin-crew terminology is your edge.
Stage 6: Roleplay
Real-world service scenario response
- Often continues from the Round 2 Discussion topic — not always run, but always to be prepared for
- Actual in-flight, hotel, restaurant or café service scenarios are presented
- Follow the sequence naturally: apology → empathy → solution → alternative → follow-up
- Acknowledge the guest's emotion first, then propose specific, concrete solutions
TIP: The shape of the sequence matters more than perfect phrasing. Make empathy land before any fix.
Stage 7: Final Interview
1:1 final interview — the last gate
- Build answers from your own experience that showcase the qualities of a cabin crew
- Do not search for stories on the spot — curate your best stories well in advance
- This is the last gate — true preparation is non-negotiable
- Sample: Tell me about a time you went the extra mile for a customer.
TIP: Be yourself. Be confident. A polished story you own beats a clever story you borrow.